What We’ve Said

What we’ve said about Talking to patients

54 points from 21 episodes, newest first

Also searched as patient communication, plain language, patient education

In short

Say plainly what you think the problem is, or that you do not know yet, and link it to the treatment. Do not oversell medication: frame it as help that makes change possible over months, warn about side effects specifically, and give patients real control where you can. When the answer is no, say so with care and with your reasons, keep the visit's frame clear, and use plain words over sophisticated ones.

Explaining the diagnosis

  1. Name the problem and tie it to the treatment: these concentration and sleep problems are what I am medically calling bipolar II disorder, and I expect this medication to improve both.

    “This problem you're having with concentration, these issues that you're having with sleep, that's what I'm medically calling a bipolar 2 disorder. And I'm expecting that with this medication, we're going to see improvements on both of those major issues”
    17:22Psychiatric Technique for Diagnostic Interviewing and Therapy: 6 Mantras Every Clinician Should KnowApr 2026
  2. When you are not sure, say so. After one evaluation I am still not exactly sure what you have; I am hearing some evidence for it, and there is definitely something here, but I cannot tell you yet what it is.

    “i said you know i don't know what you have i don't know if you have anything at all you could have something you might not there's definitely some stuff we are seeing here uh in the past from you that suggests there's something but i can't tell you what it is”
    42:23What is Psychosis? Look at the DSM, Common Mimics, and a Framework for the DifferentialJan 2026
    Also said in 1 more episode
    “I have to tell you, though, after just this one evaluation, I'm still not really exactly sure what you have. OK, I am hearing some evidence of possible ADHD type symptoms”
    31:16How to Decide When ADHD Is Actually ADHDNov 2025
  3. Better a patient tapers off safely and stays monitored than is told they must stay on a medication and stops following up. Autonomy is one of our guiding principles.

    “I'd rather a patient safely taper off and safely be monitored than tell a patient they need to be on a medication and have them not follow up. Autonomy is one of our guiding principles”
    48:44What is Psychosis? Look at the DSM, Common Mimics, and a Framework for the DifferentialJan 2026
  4. We explain psychotic disorders as something that happens to the brain, like epilepsy, not a matter of personality or development.

    “I strongly believe that psychotic disorders are not a matter of personality or development and are a matter of just something that happens to the brain, like epilepsy”
    50:42What is Psychosis? Look at the DSM, Common Mimics, and a Framework for the DifferentialJan 2026
  5. Pull up the actual criteria and read them together (for poor concentration, the PTSD arousal criterion, for example), so the patient sees it is not just you saying it is probably trauma.

    “I pull up the criteria. And I say, let me just read some things and see if these are things that you resonate with. So I'm looking at criterion E. And I do that because I think it's helpful for the person to think like, this isn't just me saying like, oh, you can't concentrate. That's probably trauma”
    30:32ADHD Is Not the Only Diagnosis: Differential and Diagnostic HierarchyNov 2025
  6. Instead of telling someone they have a personality disorder and that is that, offer it as one way to think about the problem, with the good news that calibration can change and they can engage in the process.

    “Instead of telling someone, hey, you have a personality disorder, sucks to suck, you can say this is one way to think about your problem. And the good news is calibration can change. You can engage in the process”
    23:48Affective Neuroscience: Understanding Patients Beyond DSM DiagnosesAug 2026Guest episode
  7. For an otherwise functional person with an anger problem: it is not that the whole personality is broken, it is one thing causing much bigger problems than it needs to, which they keep making up for.

    “It's not that the whole system of personality is broken. It's this one thing that's causing much bigger problems than it needs to. And then they're constantly kind of making up for it”
    20:43Affective Neuroscience: Understanding Patients Beyond DSM DiagnosesAug 2026
  8. Tell patients how not giving this information can result in missed or wrong diagnoses, the wrong treatment, and bad effects from it.

    “You have to tell patients how not getting this can result in missing diagnoses or making the wrong diagnosis and therefore getting the wrong treatment and bad effects from it”
    12:45How to Diagnose Bipolar Disorder: The Interview Framework That Beats Screening QuestionsFeb 2026

Explaining medication

  1. Tell every patient the medication will not solve their problems or take away the fact that they had these traumas, but it will help.

    “I tell every patient, this medication is not going to solve your problems. This medication is not going to take over, take over, take away the fact that you had these traumas, but it'll help”
    3:50PTSD Medications: Integrating Pharmacotherapy, Therapy, and the Treatment Frame | Episode 22Apr 2025
  2. Know the general effect size of an SSRI and do not oversell it, or you give the false impression of a powerful medication that will change their problems.

    “You really got to know what the general effect size of SSRI is. You shouldn't oversell it, right? Because if you oversell it, you're going to give people the false impression that this is a powerful medication that's going to change your problems”
    39:10Tips to Avoid Burnout in Psychiatry (Outpatient, mostly)Mar 2026
  3. Link the mechanism to things that empower the patient, rather than an explanation that makes them depend purely on a drug to boost their serotonin.

    “I like to link the mechanism to things that empower them rather than making the mechanistic explanation sound like something that makes them depend purely on a drug to boost their serotonin”
    3:09The Deficit Model in Psychiatry & Difficult to Treat Depression with Dr. Chris Aiken | Episode 18Mar 2025Guest episode
  4. Even for the most biological disorders, treatment happens over at least two or three months. A major effect within a few weeks is, most of the time, a drug rather than a medication.

    “even for the most biological mental disorders in psychiatry, treatment is something that really happens on the order of, at minimum, two or three months. OK, if you get a major effect within a few weeks, most of the time, that's a drug, not a medication”
    51:13How to Decide When ADHD Is Actually ADHDNov 2025
  5. Set expectations: lithium usually takes at least two weeks to start working, and wanting instant gratification, on both sides, is part of why mood stabilizers get used less.

    “the onset of effect of lithium takes at least two weeks most of the time. So that's the problem with the mood stabilizers. I think that's why a lot of people don't use them today, because they want instant gratification as a clinician and a patient. You have to set expectations”
    35:31Mood Stabilizers for Bipolar Disorder: Lithium, Lamotrigine, Depakote & MoreJul 2026
  6. Describe realistic gains: maybe 8 out of 10 anger instead of 10 out of 10. If you have one less big fight with your partner a week, this might be a good medication for you.

    “8 out of 10 anger, not 10 out of 10 anger. I don't know. You'll have to tell me what you feel. This might be a good effect. If you have one less big fight with your partner a week where you yell at your kids less, this might be a good medication for you”
    30:56Affective Neuroscience: Understanding Patients Beyond DSM DiagnosesAug 2026Guest episode
  7. Tell them it is an antipsychotic, and tell them the truth: first- and second-generation antipsychotics are used across a variety of conditions.

    “I tell them it's antipsychotic, but I also tell them the truth. And the truth is that second generation and first generation antipsychotics are indicated and used in a variety of different conditions, right”
    1:08:52Psychosis: History, Delusions, Diagnosis, Theories, and Modern CareNov 2024

Side effects and safety

  1. With lithium: we do not do labs because the medication is unsafe; doing the labs is what makes it extra safe.

    “I literally say to the patients, like the way I think about it is we don't do labs because this medication is unsafe. It's because we're doing this labs, this medication is extra safe”
    26:08Mood Stabilizers for Bipolar Disorder: Lithium, Lamotrigine, Depakote & MoreJul 2026
  2. A decline in kidney function is not kidney failure. Offered 30 percent worse kidney function or 30 percent less brain function over 20 years, we would take the better brain every time.

    “even if you have guaranteed decline in renal function, that is not the same as renal failure, okay? And if you told me that over the next 20 years, I had the choice between 30% worse kidney function and 30% less brain function, I'll tell you this. I'm going to take the better brain function every single time”
    27:27Mood Stabilizers for Bipolar Disorder: Lithium, Lamotrigine, Depakote & MoreJul 2026
  3. After all the talk about hydration, some patients start changing their water intake. Tell them they do not need to change anything, just report any changes at the next visit.

    “Sometimes with all this talk about hydration, when you first prescribe the lithium, people take it upon themselves to actively change their amount of water intake. I think I want to be clear to patients and say, you don't need to change what you're doing, but talk about any changes you notice at the next visit”
    29:41Mood Stabilizers for Bipolar Disorder: Lithium, Lamotrigine, Depakote & MoreJul 2026
  4. Make a one-page lithium sheet and walk through it on a shared screen, at least the first few times you prescribe it and with any patient who needs to hear it.

    “I made a little page sheet that I share with the patient. And what I would do the first few times I prescribed lithium, and I still do this with patients that I feel like need to hear it. I share my screen and I walk through the, it's a Google Doc”
    24:10Mood Stabilizers for Bipolar Disorder: Lithium, Lamotrigine, Depakote & MoreJul 2026
  5. When starting a medication with rash risk, be concrete: if you get any new rash, one you have not had before and that is different, stop the medication and go to the ER.

    “We're talking about a rash that is new and that you haven't had before and that's different. If you get any new rash while we're starting this medication, I want you to stop the medication and go to the ER. That's how I do it”
    46:07Mood Stabilizers for Bipolar Disorder: Lithium, Lamotrigine, Depakote & MoreJul 2026
  6. Warn patients that mirtazapine is incredibly sedating and they may feel like a zombie.

    “Incredibly, incredibly, incredibly sedating. Warn your patients that they will feel like a zombie. Now, why do I think it's important to warn patients”
    46:55Antidepressant Tier List: Psychiatrists Rank Depression Medications for MDDMay 2026
  7. For trazodone: this works great for many people, for some it does not work at all and might even make sleep worse, and we do not know which you are, so try it.

    “I pretty much say, hey, this works great for a lot of people. And for some people, it doesn't work at all and might even make the sleep worse. We don't know. Why don't you just try it out”
    56:51Antidepressant Tier List: Psychiatrists Rank Depression Medications for MDDMay 2026
  8. If trialing bupropion, have the patient take it the first time on a weekend or when they have nothing to do.

    “if we are going to trial it, I recommend they try it for the first time on a weekend or something or when they have nothing to do”
    53:28Antidepressant Tier List: Psychiatrists Rank Depression Medications for MDDMay 2026
  9. With safety questions, say: I ask this of every patient, every visit. Then really do, so it is never a lie.

    “I say, look, I ask this of every patient, every time, every visit, and I really do. I make sure I do because I don't want that to be a lie because it is important to ask”
    18:49When Patients Fall in Love with their Psychiatrist: Sex, Boundaries, Frame, and LiabilityAug 2025
  10. Resistance to ECT often comes from the people around the patient (spouse, parents) who have heard it will wipe out memory or turn their loved one into someone else.

    “often it's their support, the support around them, husband, wife, parents, that has the most resistance to the idea of doing ECT because they've heard that it's going to wipe out their memory, it's going to turn my loved one into somebody completely different”
    40:30ECT Treatment: When to Refer, Who It Helps, and What Actually Happens with Dr. MaryEllen EllerJun 2026Guest episode

Giving patients control

  1. Invite the patient to be in charge, with their hand on the knob: as you turn it up, if something bad happens, turn it back down a step.

    “I'm inviting the patient to really be in charge. They've got their hand on the knob. So as you turn it up, if something bad happens, turn it back down a step”
    5:16Dr. Jim Phelps’ Bipolar Treatment Tier List: Lessons from 30+ Years in PsychiatryJul 2026Guest episode
  2. A step from 100 to 150 mg lets you say: if this does not work out, take the 100 and half of the 50. That gives the patient real control.

    “what I like about doing the step from 100 to 150 is that you can say, listen, if this doesn't work out for you, take the 100 and half of the 50, giving the patients real control”
    10:41Antidepressant Tier List: Psychiatrists Rank Depression Medications for MDDMay 2026
  3. On substances, take a non-authoritative stance: no finger-wagging and no moral problem with what they do, but you are telling me you have a problem, and I can see it.

    “I try to take a non... authoritative stance and that like, I'm not wagging my finger and saying this is, I don't have a moral problem with you going and doing these things. But you're saying you have a problem and I can see the problem”
    48:46ADHD Is Not the Only Diagnosis: Differential and Diagnostic HierarchyNov 2025

Saying no

  1. Explain that prescribing benzodiazepines long term would be hurting them, because it would keep them from getting better.

    “You have to explain to the patient, like, I'm hurting you if I were to prescribe these things long term. I'm preventing you from getting better”
    18:35Anxiety Medications Tier List: The Best and Worst Treatments for GADJul 2026
  2. Patients who come off benzodiazepines tend to have more self-confidence, better concentration and less depression, which fits what brain imaging shows six or twelve months after stopping.

    “if people come off a benzodiazepine, they tend to have greater self-confidence, better concentration, less depression, and all that's from clinical observational studies. That correlates with what we see on the PET scan, which is that the brain is healthier six or 12 months after coming off of benzodiazepine”
    5:18The Deficit Model in Psychiatry & Difficult to Treat Depression with Dr. Chris Aiken | Episode 18Mar 2025Guest episode
  3. I understand you think the medication will help, but I do not see a medical indication today, so I am not going to prescribe anything.

    “I understand you really think that the medication is going to help you, but I don't really see any medical indication today. And so unfortunately, I'm not going to prescribe you anything”
    48:05How to Decide When ADHD Is Actually ADHDNov 2025
  4. I know you could get this diagnosis and a stimulant from another provider, but I am worried about you: it might help today and tomorrow, and these things have consequences.

    “I know that you can go to another provider and get this diagnosis and get put on Adderall if you wanted to, but I'm worried about you. And I'm worried that, yes, maybe the Adderall will help you today and tomorrow, but these things have consequences”
    43:03ADHD Is Not the Only Diagnosis: Differential and Diagnostic HierarchyNov 2025
  5. When someone wants stimulants to keep up with work, step back and ask what is important to them, what they value, and what they want their life to look like outside work.

    “I think you need to dial back people who are in this situation and ask, what is important to me? What do I value? And what do I want my life to look like outside of work or outside of whatever I think these stimulants are going to do for me”
    15:00You Tell Me | Adderall for All?, Surgeons Gone Shrink, Codependency isn't NeurobiologicalJul 2025

Teaching skills and the long game

  1. Explain mindfulness in super simple terms, without layers of Buddhist thought or your own experiences of it.

    “When I explain things to patients, it needs to be super duper simple. You don't want to add all these other layers of Buddhist thought and your own experiences of mindfulness because it can be too confusing and complicated”
    10:52Mindfulness in Psychiatry: How to Teach It as a Clinical Treatment SkillMay 2026
  2. Frame it as the thing that will really help in the long run; the medications might help somewhat.

    “I think this is a practice that's really going to help you. The medications might help you somewhat, but I think this is really going to help you in the long run in terms of getting better”
    35:49Mindfulness in Psychiatry: How to Teach It as a Clinical Treatment SkillMay 2026
  3. Practice when things are calm and easy so it helps in the stressful periods. Practice only under stress and you will be too ramped up to get the benefit.

    “is to practice when things are calm and easy so that it helps during the more stressful periods. If you only practice during the stressful periods, you're going to be too ramped up to really kind of get the benefits or see it work”
    40:23Mindfulness in Psychiatry: How to Teach It as a Clinical Treatment SkillMay 2026
  4. Reorient toward the purpose, which is long-term change, just as we tell patients an SSRI is not supposed to make them happy right away.

    “You want to process those emotions and reorient towards the major purpose of the mindfulness practice, which is long term change. Just like the way we counsel patients on that, you know, this SSRI is not supposed to make you feel happy right away”
    46:39Mindfulness in Psychiatry: How to Teach It as a Clinical Treatment SkillMay 2026
  5. Before checking in on a recommendation, say that most patients do not follow up on it, so no worries.

    “before I check in on it, I always go like, and by the way, often most patients don't follow up my recommendation. So no worries at all”
    47:25Mindfulness in Psychiatry: How to Teach It as a Clinical Treatment SkillMay 2026
  6. The aim is not to change when someone feels fear or grief, but to build the capacity to observe those feelings without being forced to act on them.

    “I don't need to modify the content of my primary affective experiences. I don't need to change when I feel fear or feel grief or feel suffering. I'm trying to help them build that capacity to observe these things and not be forced to act on them”
    8:39Affective Neuroscience: Understanding Patients Beyond DSM DiagnosesAug 2026Guest episode
  7. ERP does not remove the thoughts or feelings, so patients should not do it hoping to be cured or to stop having the thoughts.

    “the motivation is not to stop or remove the intrusive thoughts or the feelings. ERP doesn't remove the thoughts or the feelings. So I teach patients they shouldn't be doing it with the hope that they'll be cured or that they'll stop having the thoughts”
    49:07What Is OCD? How to Understand It, Recognize It, and Treat ItJul 2025
  8. OCD is chronic, not cured. Even after successful ERP, setbacks are expected in stressful periods such as a death or a job loss.

    “telling patients that OCD is a chronic condition. It's not something that is cured. So, you know, patients who have successful rounds of ERP, it's expected to have setbacks. It's expected when there's a stressful period, you know, death of a loved one, hard loss of a job or something”
    50:38What Is OCD? How to Understand It, Recognize It, and Treat ItJul 2025
  9. When someone is better, tell them not to be surprised if things get worse again; that is life. But they have picked themselves up and know what to do next time.

    “if they're better, I say, hey, by the way, don't be surprised if things get worse again in the future. That's life. But at this point, you've picked yourself up out of this and you know what to do next time”
    42:51Psychiatric Technique for Diagnostic Interviewing and Therapy: 6 Mantras Every Clinician Should KnowApr 2026
  10. With bipolar disorder you are teaching the long game: you are not trying to treat the symptoms, you are trying to stop the cycling.

    “with bipolar, you're teaching about the long game. I think he had a quote. I think he said I got it from a mentor of you're not trying to treat the symptoms. You're trying to stop the cycling”
    29:57Dr. Jim Phelps’ Bipolar Treatment Tier List: Lessons from 30+ Years in PsychiatryJul 2026
  11. About half of people came back saying it really did not do anything; the other half said it was amazing and they fall asleep an hour earlier when they wear it.

    “about 50% of people would come back and go, yeah, that really didn't do anything. The other 50% came back and said, these are amazing. When I wear these things, I fall asleep an hour earlier”
    28:35Dr. Jim Phelps’ Bipolar Treatment Tier List: Lessons from 30+ Years in PsychiatryJul 2026Guest episode
  12. The ideal is to go outside and do something active in the morning (even on an overcast day the blue light gets through), not to buy a light box and stay at the computer.

    “Even on an overcast day, the blue wavelength still gets through. The ideal thing is go outside and do something active in the morning. The Western solution is buy a light box and stay on your computer”
    36:16Dr. Jim Phelps’ Bipolar Treatment Tier List: Lessons from 30+ Years in PsychiatryJul 2026
  13. An analogy for omega-3: a leather car seat left in the sun and never oiled gets crackly and broken, and that is what the brain looks like without the right oils.

    “If they think about a leather car seat, it's been sitting out in the sun, they never oil it, it's going to get all crackly and crusty and broken. And that's what the brain looks like without the proper oils”
    13:29The Deficit Model in Psychiatry & Difficult to Treat Depression with Dr. Chris Aiken | Episode 18Mar 2025Guest episode
  14. Our job is to help the patient, not to be right and smart and say research-backed things.

    “at the end of the day, as clinicians, we're supposed to help the patient not be right and smart and say things that research is backed”
    40:51Dr. Jim Phelps’ Bipolar Treatment Tier List: Lessons from 30+ Years in PsychiatryJul 2026

Holding the frame

  1. At the first visit, warn them: I interrupt, I jump around and I ask a lot of questions today, and I promise to be better at listening from here on.

    “During the first appointment, I interrupt, I jump around, I ask a lot of questions. I promise moving forward, I'm going to be better at listening”
    14:16How to Do a Psychiatric Intake | The Art and Science of the First HourSep 2025
  2. When a medication visit turns into therapy: I appreciate that, and I also want to use the time productively, on what helps me decide about your medications.

    “I appreciate that. At the same time, I want to use the time productively. I want to talk about the things that help me figure out what to do with medications for you”
    55:26PTSD Medications: Integrating Pharmacotherapy, Therapy, and the Treatment Frame | Episode 22Apr 2025
  3. Set the expectation that the work (forms, side effects, changes) happens in the appointment. Aim for the ideal of handling every non-emergency matter of substance in a visit, and get as close as your practice allows.

    “So just set the expectation with patients that whenever we're going to do some work together, whenever something needs to get filled out, whenever we're talking about side effects or whatever, we're going to do it in that 20 minute chunk”
    14:07Tips to Avoid Burnout in Psychiatry (Outpatient, mostly)Mar 2026
    Also said in 1 more episode
    “if you sort of aim towards an ideal world where all non-emergency things of substance are managed within some kind of appointment time, that is going to be majorly helpful if you can just get as close as you can to that platonic ideal based on your practice”
    14:28Tips to Avoid Burnout in Psychiatry (Outpatient, mostly)Mar 2026
  4. If a patient asks to be on a first-name basis, insist that it is still a medical relationship: we meet for your good, I am not just here to be friends, I am your doctor.

    “I'll have to insist this is still a medical relationship. The reason why we're meeting is for your good. I'm not just here to be friends. I'm your doctor too”
    13:47When Patients Fall in Love with their Psychiatrist: Sex, Boundaries, Frame, and LiabilityAug 2025
  5. If a patient declares romantic feelings: I am not feeling those feelings; what I feel is care for your well-being as a patient, and that is my job for as long as we work together.

    “I'm not feeling those feelings. And what I feel is care for your well-being as a patient. That's my job here. And that's always going to be my job as long as we're working together”
    35:28When Patients Fall in Love with their Psychiatrist: Sex, Boundaries, Frame, and LiabilityAug 2025

Pitfalls and myths

  1. "I can't go to this because of my mental illness" is a very dangerous self-fulfilling prophecy.

    “I can't go to this thing because of my, you know, whatever, insert mental illness. It's a very, very, very dangerous, self-fulfilling prophecy”
    12:28ADHD Is Not the Only Diagnosis: Differential and Diagnostic HierarchyNov 2025
  2. Most of the time, perhaps 80 to 90 percent, psychoanalytic terminology is needlessly abstract, and high-level neurobiological talk often barely touches practice. The same urge to sound sophisticated shows up in both; the fix is plain language.

    “most of the time maybe 80 to 90 of the time the terminology is needlessly abstract uh to capture you know the information that is trying to be communicated”
    9:07Is Psychoanalysis Still Relevant in Modern Psychiatry?Oct 2025
    Also said in 2 more episodes
    “If there's one thing I think that psychoanalysis can do to remain relevant into the future, it's to try to write in more plain language”
    9:51Is Psychoanalysis Still Relevant in Modern Psychiatry?Oct 2025
    “it's common that like high level talk just barely touches practice so i feel like the same human tendency to sound sophisticated kind of just showed up in both eras”
    10:59Is Psychoanalysis Still Relevant in Modern Psychiatry?Oct 2025

It also comes up on

From these episodes

Every point above is something said on the Psychofarm podcast, with the words as spoken and a link to the moment in the episode. It is education, not medical advice, and an episode reflects what we thought when we recorded it.

Educational content only. Everything here is what was said on the Psychofarm podcast, for clinicians. It is not medical advice and not a substitute for clinical judgment, current labeling or guidelines. An episode reflects what we thought when we recorded it, so check anything before you rely on it.